Privacy Policy
At Burra Motor Inn, your privacy matters to us. We are dedicated to safeguarding the personal information you provide and ensuring it is handled with care and integrity. This Privacy Policy explains how we collect, use, store, and disclose your information in line with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
Whether you book a room, contact us online, or interact with our staff, we are committed to transparency and responsible data management. We aim to give you confidence that your information is protected and only used for the purposes you expect. If you have any questions about our practices or would like to access or update your personal data, we welcome your enquiry.
What Information We Collect
The types of personal information we may collect include
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Your name and contact details (address, phone number, email)
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Booking and stay details
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Payment information (see section below)
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Communication preferences
This data is collected directly from you through our website, in-person check-in, or over the phone. In addition to basic contact and payment details, we may collect other information relevant to your booking experience, such as your preferences, feedback, or communications with our team. This allows us to improve our services and tailor your stay.
How We Use Your Information
We use your information to
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Process and manage bookings and process payments
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Communicate updates, confirmations, or responses to inquiries
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Meet legal obligations
- Improve our services and website experience
We do not sell, rent, trade, or disclose your personal information to third parties for marketing purposes.
How We Collect Your Information
Your information may be collected
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During booking (online, by phone, or in person)
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Via enquiry forms or contact emails
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When using our website (cookies, analytics, and form submissions)
Security and Payment Processing
We take the protection of your personal and payment information seriously. All transactions are handled through a secure, industry-compliant booking system developed by InnQuest Software. Your details are safeguarded to prevent unauthorised access or misuse. For more information, see our Security Policy.
Data Sharing and Disclosure
We only disclose personal information
To RoomMaster and other secure, approved service providers directly involved in delivering accommodation or support services
When required by law or government authorities
In cooperation with local law enforcement agencies, such as when criminal or suspicious behaviour is reported or under investigation. We may also report information to, and/or receive information from, law enforcement for the purpose of protecting our business, staff, or other guests.
Your data will never be disclosed to third parties for marketing.
Your Rights
You have the right to
Access the personal information we hold about you
Request corrections to inaccurate or outdated data
Withdraw consent for specific uses, where applicable
Contact us to make a request. Verification may be required.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in legislation or operations. The latest version will always be posted on our website.
